Right now, almost every leadership conversation about AI centres on capability. The assumption is simple: if organisations build the right capability, transformation will follow. But capability alone doesn’t drive change. People do. And whether people experiment with new technology, challenge old processes, or put themselves forward to try something new depends heavily on the experience

There’s a quiet assumption in many organisations that customer experience is the ultimate barometer of success. When satisfaction dips, loyalty weakens or complaints rise, attention sharpens. Dashboards are reviewed. Journeys are redesigned. Scripts are refined. But by the time customer experience shifts, something else has already happened. Lyndsey Britton-Lee, Principal Employee Experience Partner at Hive,

If you’re reading this, you’re probably wondering how on earth you’re going to evidence Fair Work by 2027. You already believe in it. You’re probably doing a lot of it already. But from April 2027, if you receive Scottish Government-linked funding, belief won’t be enough. You’ll need to show measurable progress across the five Fair

Managers sit at the centre of almost every HR priority for 2026. They’re expected to support wellbeing, turn feedback into action, embed learning, lead through change, explain AI, and create psychologically safe environments, all while delivering on demanding targets. In Hive’s HR Trends analysis, manager capability consistently emerged as one of the biggest delivery constraints

When an organisation goes through a period of growth it usually means an increase in headcount. But with more people, this can bring about changes to culture and how aligned teams feel as the organisation scales. The impact can be both positive and negative, but it’s important to keep culture in mind during growth or

Change is tough for any business, but it’s also a chance to grow and improve—if you know how to navigate it. Emphasis on “If”. Whether it’s reducing employee turnover, boosting engagement, or handling major transitions like mergers or remote work, getting honest feedback from your team can make all the difference. That’s where employee voice